How much is a deposit for Duke Power?

The deposit charge amount differs; it can be a hundred bucks or maybe $500 or more!

If you've gotten 3 Non-pay disconnect notices in a 12-month period Duke Energy automatically adds the deposit charge. The deposit charge amount will be indefinite for every customer. It is equal to two-twelfths of the bill.

Three important points to know about this: Yes, it is legal. The North Carolina Utilities Commission allows companies to do this. Duke Energy spells it out in the fine print of your bill. And, a notification letter is sent out several months before the deposit is added to your Duke energy bill.

Those points may not make the charge any simpler to understand, but this information might. All deposits are returned to customers, with interest, once they establish satisfactory payment records. You have a satisfactory payment record when you don't have more than two late payments in a 12-month period.

From Duke Energy:

1.       They encourage customers who could be assessed a deposit, have been issued a deposit – and any customer who is having difficulty paying their bill – to contact the Duke Energy bill pay team as soon as possible at 800.777.9898 and ask the experts to discuss their payment options.

2.       Duke Energy team discusses options with each individual customer to understand their particular situation.

3.       They also answer general account-related questions as well as share methods to better manage energy use and costs through our energy efficiency programs (http://www.duke-energy.com/north-carolina/savings.asp.

Security deposits can be paid in person at Duke Energypayment locations, by telephone or by mail. Make sure and reference the account number provided at the time of application when you pay the deposit. You can pay security deposits by cash, check or money order at over 70 suitable payment locations across the service region. Not all payment locations can process security deposits. 

Therefore, view the payment locations map for details on accepted transaction types at each location.

You also can pay security deposits by check, debit card or credit card by calling Duke Energy at 800.777.9898. A convenience fee of $1.50 is charged for paying by phone. You can also mail your security deposit to the following address:

1.                   Duke Energy

2.                   Cash Remittance

3.                   P.O. Box 1046

4.                   Charlotte, N.C. 28272-1046

Security deposit returns

Duke Energy also returns security deposits with interest after a customer has maintained 12 months of satisfactory payment history. How to fix Duke Energy outage map problems.